1. Service Scope
Munafa Media provides lead generation services that may include targeted ad campaigns, landing page setup, lead form creation, audience targeting, campaign management and lead delivery via WhatsApp, email or CRM.
2. Client Responsibilities
- Provide accurate business information and offers
- Respond to delivered leads in a timely manner
- Maintain a professional approach with prospective customers
- Share campaign feedback to help us improve performance
3. Onboarding Requirements
- Business name, category and service area
- Target customer details and offer
- Contact details for lead delivery
- Any required brand assets (logo, images, offer details)
4. Communication Process
We communicate with clients via phone, WhatsApp and email. Updates regarding campaign performance, leads and important notices are shared during business hours.
5. Support Structure
Every active client has access to our support team for queries, campaign feedback or assistance. Standard support is available Monday to Saturday, 10 AM – 7 PM IST.
6. Service Delivery Process
- Step 1 — Onboarding and information collection
- Step 2 — Campaign setup and review
- Step 3 — Campaign launch and optimisation
- Step 4 — Lead delivery and reporting
- Step 5 — Ongoing improvement and support
7. Business Cooperation Requirements
Successful lead generation requires active cooperation. Clients are expected to respond to leads promptly, share feedback honestly and follow professional standards while engaging with prospective customers.
8. Professional Standards
We are committed to maintaining high professional standards in every campaign, every conversation and every report. We expect the same level of professionalism from our clients in return.