1. Nature of Our Service
Munafa Media provides digital lead generation services that involve campaign setup, ad spend, manpower and platform usage. As a digital service, work typically begins immediately after payment.
2. Digital Service Policy
Because our services involve real-time setup costs, third-party advertising spend and dedicated resources, refunds are processed only under the conditions outlined below.
3. Cancellation Conditions
- Cancellation requests must be submitted in writing via email within 24 hours of payment and before campaign setup has begun.
- Once campaigns are live or leads have started being delivered, cancellation will not apply to the current billing cycle.
- You may choose not to renew your plan at the end of any active billing period.
4. Refund Eligibility
- Refund requests submitted within 24 hours and before service activation
- Duplicate payments made by mistake
- Service not delivered due to verified failure on our end, where no work has been initiated
5. Refund Request Process
To request a refund, email info@munafamedia.in with your name, registered phone number, payment date and reason for the request.
6. Processing Time
Approved refunds are processed within 7–10 business days to the original payment method. Bank processing times may add a few additional days.
7. Non-Refundable Situations
- Campaigns already activated or leads already delivered
- Plans where ad budget has already been spent on third-party platforms
- Cancellation requests made after the 24-hour window
- Issues caused by inaccurate information provided by the client
- Lack of follow-up or response by the client to delivered leads
8. Communication Process
Our team will review every refund request fairly and respond within 2–3 business days. We may request additional information to verify your claim.
9. Support Contact
For any refund or cancellation question, please reach us at info@munafamedia.in or call +91 9570251204.